Capacity Manager Resume Samples
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6853 Russel Center
+1 (555) 694 3829
6853 Russel Center
p +1 (555) 694 3829
Experience Experience
Chicago, IL
Capacity Manager
Chicago, IL
Rodriguez, Muller and Wintheiser
Chicago, IL
Capacity Manager
- Provide feedback on the effectiveness and end-to-end Capacity Management Process workflow to the Capacity Management Account Process Lead
- Risk Management: identification and management or mitigation of risks
- Provide regular reports on capacity to the management team
- Identify & deliver key Capacity Management improvement initiatives
- Provide holistic management of capacity that includes processes as well as technology
- Provide regular management reports which include current usage of resources, trends and forecasts
- Represent CTS in our cross divisional Capacity Steering Committee and contribute to strategic development of Capacity Management across the organisation
Philadelphia, PA
MFG Capacity Manager
Philadelphia, PA
Schuppe Inc
Philadelphia, PA
MFG Capacity Manager
- Provide accurate work flow to internal MFG work centers using the BU recipe as a guide
- Create and execute with approved budgets
- Maintain SLD Contract Audit guidelines to ensure we are working with the most up to date policies
- Ensure that our offsite printers are trained on our best practices to allow a consistency among the network of printers
- Create flexibility within the scheduling process to allow for direction changes from the business
- Manage the communication flow as it pertains to issues that are happening with our offsite printers
- Provide adequate capacity during hot market events internally, at contract and on-site in the host cities
Detroit, MI
Senior Capacity Manager
Detroit, MI
Detroit, MI
Senior Capacity Manager
- Manages direct reports and extended staff. Responsibilities include delegation of work, coaching, guidance, performance
- Presents project status and department initiatives at meetings with management peers. Tracks statistics and provides status and metrics to managers
- Provide recommendations to leadership for strategic vision, process development, monitoring reports, performance measurement, and tool selection
- Works closely with leads to develop and implement staffing and operational plans. Participates in the development of short and long term department goals
- Manages special projects and performs other duties as assigned
- Manages the development, approval, and implementation of capacity plans and models, including strategic plans
- Assist in developing departmental plans and priorities to address resource and operational challenges
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Washington State University
Bachelor’s Degree in Computer Science
Skills Skills
- Demonstrated operational outsourcing and service management experience, ability to provide high quality solutions in a short timeframe
- Excellent communication skills: Ability to effectively interact with people at all levels worldwide. Fluent English language skills
- Strong knowledge of ITIL processes and frameworks
- Ability to manage and drive internal and external partnerships to engender true value and win-win relationships
- Ability to work successfully in a dynamic, ambiguous environment
- Excellent speaking-listening-writing skills
- Excellent written and verbal communication skills
- Excellent technical and troubleshooting skills on similar tools
- Ability to develop new ideas and creative solutions
- Strong ITSM Process depth and breadth for Capacity management function. Sound knowledge on other related process areas such as problem and performance management functions.
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Workforce Capacity Manager Resume Examples & Samples
- Current and or previous people management experience within Workforce Management or Operations preferred
- Strong Microsoft Suite skills, database applications, analytical thinking and ability to learn new technical applications quickly
- BA/BS in related field or 2-5 years of related experience
- 5-7 years of WFM experience including understanding of the Citi products, major functionality and drivers of the business
- Knowledge of Call Management Systems (CMS) and automated scheduling software (Aspect eWFM) is a plus
Capacity Manager Resume Examples & Samples
- Role acting as the gate keeper of the captive centres to manage free capacity
- Reports production on trends, planning assumptions and actual utilization of free capacity
- Facilitate stakeholders decisions on resource requirements or Service Level considerations
- Identification of current unused free capacity immediately available to the operation
- Identification of potential free capacity and arrangements required to increase capacity in the near future
- Taking lead in allocating unused free capacity depending on process constraints
- Management of resources to ensure optimal free capacity usage (employees utilization, office capacity, PC capacity)
- Analysis and insight into free capacity drivers
- Customer contacts to support the on-going improvements in forecasting outputs and accuracy
- Build relationships and communications with UBS employees and UBS Senior Management as well as with UBS vendors to ensure quality of service
- Implementing processes and controls to monitor risks and issues on a regular basis
- Ensure risks and issues in processes are identified, reported and escalated as required
Demand & Capacity Manager Resume Examples & Samples
- Demand & Capacity Planning - Incumbent will be responsible for ensuring capacity for application and database platforms are within expected threshold and demand pipeline is understood. Will be expected to work with partners in other departments to ensure sound decision can be made to purchase additional hardware required to accommodate additional demand. Will need to ensure that available capacity are met and allocated according to priorities. Allocation should be done within efficiency targets to increase adoption of 'invest' platforms
- Financial Management - Incumbent will need to understand the TCO for the various platforms and how various components steer the TCO. Will be expected to work with other product managers to provide regular monthly updates of TCO and explain variances month on month and address issues where appropriate. Will be needed to process the billing month on month and ensure accuracy of inventory & billing is maintained
- Inventory Management: Incumbent will be responsible to manage the data quality in the relevant AHS inventories
Capacity Manager Resume Examples & Samples
- Responsible for the management of the function globally
- Capacity Planning for CTS
- Represent CTS in our cross divisional Capacity Steering Committee and contribute to strategic development of Capacity Management across the organisation
- Identify & deliver key Capacity Management improvement initiatives
- Manage internal Capacity Reviews across IT and the Business
- Maintain a Capacity Risks & Issues register
- Impact Assessment of planned changes against current capacity
- Support the Capacity Management Information System
Capacity Manager Resume Examples & Samples
- Overall 6 to 8 years of IT Industry experience with at least four years of relevant domain experience
- Strong ITSM Process depth and breadth for Capacity management function. Sound knowledge on other related process areas such as problem and performance management functions
- Strong Service Management knowledge. ITIL Foundation Certificate as a minimum. Preferred: ITIL Master’s certification by recognized bodies (ISEB/EXIN)
- Should have a high level knowledge on one or more IT related technologies such as Servers and systems, backup and storage, Networks etc
- Should have sound knowledge on any of the performance and capacity management and monitoring tool sets
- Risk Management: identification and management or mitigation of risks
- Excellent communicator in both spoken /written English including explaining technical concepts in non-technical client facing language
- Good in data and metric analysis and report generation
- Manages end to end Capacity Management Execution for a given account or a set of accounts assigned. Drives process efficiency and improvements
- Attends conference calls and able to work in rotating shifts when necessary
Capacity Manager Resume Examples & Samples
- Accountable for managing the capacity requirements of new standard services in relation to obtaining the proper cost and quality balance
- Functionally report effectiveness of Capacity Management process to the Account Process Lead / Regional Process Lead
- Ensure the performance and capacity criteria of standard service levels are met. · Ensure performance requirements of new IT services can be met by determining the capacity requirements from the functional design
- Evaluate the impact of proposed changes on the capacity design and plan
- Act as escalation point for Capacity Management issues
- Ensure capacity requirements are met and to improve the performance level within cost constraints
- Champion recommendations for tuning. Present the recommendations to IT management customers on the design and use of systems to help ensure optimum use of all hardware and operating software components
- Champion recommendations for resolution to performance problems
- Recommend to IT management when to employ demand management techniques (to dampen user demands on the systems)
- Ensure Capacity Management Service Level Agreements (SLA’s) are met
- Provide feedback on the effectiveness and end-to-end Capacity Management Process workflow to the Capacity Management Account Process Lead
- Strong ITSM Process depth and breadth for Capacity management function. Sound knowledge on other related process areas such as problem and performance management functions. (preferred)
- Strong Service Management knowledge. ITIL Foundation Certificate as a minimum. (preferred)
- Excellent presentation and customer-facing skills
Rohq-gwfm-workforce Capacity Manager Resume Examples & Samples
- Proficient in all Microsoft products to develop data capture
- Preferred 2+ years of call center experience
- BS/BA degree and intermediate to senior level experience in a related role with commensurate 5 years of people management experience
- Has proven ability to produce complex reports pulling data from a multitude of sources
- Candidate should have good decision making and problem solving skills
- Basic to intermediate level experience in a related role with previous people management experience
- Basic workforce analysis and reporting skills
Performance & Capacity Manager Resume Examples & Samples
- Applicant will have 7+ years current experience in Capacity Planning and Performance modeling, forecasting, and tuning for Distributed Systems. This includes understanding what metrics and key performance characteristics should be evaluated in order to conduct capacity planning
- Strong Unix, Windows Server, Storage, and Networking skills and demonstrated experience with configuration, maintenance, and tuning of various toolsets and data mining experience is required
- Working knowledge of native OS tools and commands
- Must have in-depth technical knowledge and experience with Solaris, Windows Server, RHEL, X86, AIX, and capacity Planning and Performance metrics
- Strong working knowledge of application tuning techniques and tools
- SQL/SAS modeling skills
- Strong relationship building skills with face-to-face customer interaction
- Bachelor's degree preferred and 8 to 10 years of related experience or equivalent combination of education and experience
- Experience with application code or system performance analysis on platforms named above
- In lieu of in-depth experience with system performance or capacity analysis, systems programmer, system administrator or storage administrator with exposure to resource monitoring
- Experience with any or all of the following software tools: Windows Systems Center Operations Manager (SCOM) 2007 or 2012
- Windows, AIX RHEL, IBM storage , ITCAM, Tivoli Monitoring tools, VM Ware Virtual Center, Windows Performance Monitor, nmon and/or AIX Performance Toolkit
- Proven track record as a team player
- Ability to translate highly technical concepts into business/executive language and vice-versa
- Demonstrated ability and willingness to learn new technology
- Attention to Detail: Successfully completes tasks requiring deep attention to a high volume of detailed information; able to build quality process into one’s own work product, such as knowing when to obtain a review of one’s work prior to final delivery; reviews work products with focus on attention to detail to identify errors, omissions, and inaccuracies
- Interpersonal, communication (written and verbal) and presentation skills: Effectively and efficiently gathers, understands, and clearly articulates both customer and internal requirements and expectations to desired outcomes; and effectively deal with a wide variety of personalities and work styles
- Organization: efficiently manages time based on continual evaluation of priorities; meets deadlines with high quality deliverables reflecting complete understanding of expectations; able to multi-task with laser-like focus
- Character: Strong desire for accountability and responsibility; commitment and willingness to challenge self and to learn and develop; takes initiative to propose ideas and solutions to problems; passionate about one’s work products and takes pride in one’s work; understands the importance of teamwork
- Demeanor: Consistently maintains calm demeanor in a fast-pasted, high pressure environment; able to maintain control with confidence and ease, while remaining flexible amongst the changes in a growing business
- Intellectual Curiosity: Strong desires to learn the business; highly motivated and takes initiative to develop self professionally; seeks and recognizes the value of constructive feedback
MFG Capacity Manager Resume Examples & Samples
- Provide accurate work flow to internal MFG work centers using the BU recipe as a guide
- Schedule priority and rushes as needed and requested from the business and communicate those priorities throughout the business
- Work with long term capacity team to create contract plans as needed
- Provide adequate capacity during hot market events internally, at contract and on-site in the host cities
- Create flexibility within the scheduling process to allow for direction changes from the business
- Ensure that our offsite printers are trained on our best practices to allow a consistency among the network of printers
- Meet commitments that we make with our offsite printers based on impressions we have planned to produce at their facilities
- Ensure inventory accuracy at each printer based off Samms and website numbers
- Track daily capacity and stock levels at each printer
- Coordinate inventory transfers from Indianapolis to contract printers and to CR
- Manage the communication flow as it pertains to issues that are happening with our offsite printers
- Work with the allocations team on stock that we could move to printers to have available to use. In turn, find orders that require the stock that we have moved opening capacity at the Indy facility
- Where possible, maintain consistent pricing models between printers
- Develop relationships with the Art Department and Distribution in order to help serve the needs of the offsite business
- Report weekly on contract volumes sent, received, and in WIP
- Forecast weekly receipts
- Manage the QUICKTURN Twill and all other twill needs with Canton and Indianapolis to ensure on time production
- Weekly review of all Swingman Twill and trim pieces to ensure on time delivery
- Coordinate with Manufacturing of new contractors and on boarding process
- Maintain SLD Contract Audit guidelines to ensure we are working with the most up to date policies
- Ensure Department SOP’s are in place, active, and updated
- Perform reviews of all E3PO and Contract Printers
- Create and execute with approved budgets
- Work on IT projects as identified by Director of OF and represent OF MFG planning in all projects as needed
- Proficient in Microsoft Access/Excel
- Knowledge with AS400 and/or other scheduling software
- Able to budget accountability
- Responsible for day to day work of several employees
- Able to coordinate the work of several department/business units within a division of the corporation
- Defines project objectives, outlines steps required to complete project and offers alternative solutions
- Exercises considerable judgment in working independently to meet objectives r take a project from inception to completion
IT Capacity Manager Resume Examples & Samples
- Interfacing with the customer focal as required to determine capacity requirements
- Creating capacity plans
- Negotiating business capacity needs
- Forecast component requirements
- Collect IT resource utilization data
- Analyze and identify capacity adjustment opportunities
- Produce performance / capacity reports
- Has a good analytical thinking
- Has very good negotiation and presentation skills
Enterprise Management Capacity Manager Resume Examples & Samples
- Owns the capacity management process with the goal to optimize the asset base
- Drives virtual team responsible for service delivery, operations, support and continuous improvement
- Serves as escalation point for service operational issues
- Accountable for ensuring satisfactory resolution of vendor performance issues that impact service deliver
- Sets expectations with SLAs for clients and manages OLAs with GTI subcontractors to ensure viability of meeting SLAs
- Experience in service and/or product management role strongly desired
- Experience with Enterprise Monitoring technology strongly desired
- Experience in engineering and/or operational roles
- Strong written and verbal communication skills with the ability to articulate technical concepts to a senior management audience
- Ability to operate and influence by leading a virtual team in a matrix style operational model
- Ability to develop and maintain strong peer/client/customer relationships underpinned by a service oriented approach to work
- An understanding of ITIL concepts (foundation knowledge or above) and the ability to engage with JPMC established incident, problem and change management processes and procedures
- Ability to perform in a highly pressurized and changing work environment
- 10 years IT experience
Rohq-gwfm-workforce Capacity Manager Resume Examples & Samples
- Ability to meet deadlines, manage multiple tasks and work independently; strong organizational skills
- Professional demeanor, detail oriented, strong written and verbal communication skills and ability to conceptualize complex business situations
- Excellent Microsoft Suite skills including spreadsheet modeling, presentation decks and documents; Use of Adobe Writer and database
- Exceptional analytical and problem solving skills; organized management of work and workload to meet specified timelines
- Professional attitude in working with all levels within the organization, especially adept at working with Senior Management requests and questions
- Proven expertise in resource and financial planning and analysis based on variance results; Project management skills required
Capacity Manager Resume Examples & Samples
- High level proven experience in Demand and Capacity Management
- Knowledge and experience of capacity management tools like BMC Truesight
- Broad technology experience in Banking &/or Financial Services
- Knowledge of industry & regulatory drivers impacting demand & capacity management
- Experience of working successfully in a complex IT environment in major organisations
- Exposure to infrastructure technologies (physical and virtual) like UNIX, LINUX, Windows, Storage, Database and Middleware technologies, networks
- Experience of modeling, data analysis & data presentation
- Exposure to Cloud technologies
- Understand the Barclays business; uses knowledge to influence team strategies, priorities and actions to execute personal and team objectives
- Successful track record of working within a large scale, complex and global IT functional team
- Proven ability to manage executive stakeholder relationships
- Financial Management of budgets and investment cases
- Strong knowledge of ITIL processes and frameworks
- Track record leading organisational transformation and delivering business results during periods of organisational change
- Ability to manage and drive internal and external partnerships to engender true value and win-win relationships
- Strong interpersonal skills and team player attitude
Configuration & Capacity Manager Resume Examples & Samples
- Understands configuration management principles
- Pays attention to detail
- Assertive, in order to ensure that developers do not bypass configuration management policies and procedures
- Expert understanding of capacity management processes (ITIL), tools and techniques
- Technical understanding with ability to communicate technical impact, technical solutions, root cause and corrective actions into business concepts or layman’s terms
- Demonstrated project management skills and ability to create and manage others executing a project plan
- Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects
IT Capacity Manager Resume Examples & Samples
- Scale our services through planning, allocation and active management of capacity
- Participate and provide guidance in roadmap definition, development, and implementation
- Provide inter-team oversight and guidance of critical capacity management solutions and implementations
- Define capacity management standards critical to cloud-based services
- Identify and deliver automated solutions
- Work collaboratively across the UHG IT groups and teams
- Prepare technical-level reports, presentations, process and design documentation - supporting new ideas, concepts and implementations
- Experience with operationalizing Capacity Management capabilities in a distributed and/or cloud environment
- 5+ years of experience as a software, systems, or solution engineer working on medium to large initiatives
- 5+ years of experience specifying, designing, and implementing performance management solutions and tools
- Solid understanding of IT Architectures and Cloud Services, such as, IaaS and Paas
- 5+ years of experience with Data Analytics skill sets such as advanced SQL Query Language and Scripting (example Python, VBA, etc.); Reporting Tools (example SSRS, Tableau)
- Experience working as an IT Project Manager
- Working knowledge of network and security best practices
- MAPR experience
- Splunk experience
- Experience with Process engineering
- BA / BS in Computer Science / Information Systems or equivalent experience
- 5+ years of experience with Supply Chain Management
Global Capacity Manager Resume Examples & Samples
- Provides guidelines to Global Network Site Workforce Managers and coordinates with multiple levels of Global Demand, Global Supply Planning, Production Planning, Finance, Manufacturing, Human Resources, Training, Workforce Coordination and Hiring Agencies for new product introductions and changes in manufacturing process
- Provides ad-hoc analysis to support capacity plan and reports monthly on global capacity performance metrics. Will take Deep dives as necessary into areas of opportunity and challenge to improve overall Capacity Planning Processes and granular efforts into sewer moves, yields, productivity changes and other items that may affect output from manufacturing as necessary for example. Excellent communicator verbally, in-writing and in presentation – from the Floor level to the Leadership Team
- Support Global manning and training ramps by establishing priorities and sequences for manufacturing and training to follow. Provides guidance and direction for optimizing cross training sequence, ramps, and product throughput improvement. Network Plant Capacity planning functions are accountable to this role and likewise this role will enforce accountability
- Establishes direction and strategies for transfers and introduction to new products into production
- Partners with and Supports Quality across the network, recommends the specific need for Quality, Manufacturing, and Engineering resources necessary to affect/change assumptions used to create capacity plan (ex. Yield, Productivity and changes in process). Ad-Hoc as requested as well
IT Availability & Capacity Manager Fixed Voice Resume Examples & Samples
- Determine the availability requirements and capacity demands for new and existing IT services to minimise service outages and maximise customer satisfaction
- Create capacity and availability plans to leverage existing IT investments and reduce downtime
- Incorporate availability and capacity requirements in new services to create services that are designed to meet the availability and capacity needs of the business
- Be responsible for availability and performance monitoring, investigate related incidents and diagnose problems, to improve the availability of IT services to the business
- Provide detailed system reporting to users and technical groups to highlight availability and reliability against agreed targets
- Assistance to the Availability & Capacity Process Owner with the development of a comprehensive availability & capacity management practice and process in line with industry best practices
- Build an understanding of the client’s environment with focus on understand patterns of business activity
- Track ongoing demand for availability & capacity by working closely with the Service Level Manager and extracting and analysing relevant data in order to extrapolate trends and continually forecast current and future IT capacity and availability needs
- Develop effective working relationships with the client stakeholders
- Liaise directly with 3rd party workforce suppliers on matters related to IT capacity and availability
- ITIL® Foundation V3 certified
- ITIL® Planning Protection and Optimization (PPO) certification
- ITIL® Service Design (SD) certification advantageous
- Kepner Tregoe Basic (KT Advanced preferred)
- Technical certifications, especially in the Unified Communications, Data Networking and Contact Centre field, is preferred (Avaya’s APDS, AIPS, ACIS; Cisco’s CCNA-Voice, CCVP; etc.)
- Relevant Qualifications
- Must be able to demonstrate at least 5 years in an Availability & Capacity Manager role
- A strong technical background in key aspects of IT infrastructure, including desktop hardware, enterprise applications, databases, storage, networks and all types of servers. Must be good at budgets and math, since forecasting, statistical analysis and modeling are part of the job
- Operational experience using availability & capacity monitoring tools
- Knowledge of reporting tools, and the scheduling and planning of useful reports for the purpose of Availability and Capacity Management
- Experience and knowledge of forecasting load and demand forecasting using industry standard equation, algorithms and formulas
- Knowledge of how to calculate current and forecast bandwidth requirements, determine quality & of service, probability of blocking scenarios and more
- Experience in gathering and analysing availability & capacity data with the aim to produce reports, trending and forecasting
- Good working knowledge of the ServiceNow ITSM Suite advantageous
- Operational experience in large scale technical environments (Servers, Networks, EUC , Voice and Applications)
- Good working knowledge of the ITSM discipline - AMIS, CMIS
- Experience in conducting proactive modelling and risk analyses to test and analyse predicted Availability, including
- Component Failure Impact Analysis (CFIA)
- Single Point of Failure (SPOF)
- Fault Tree Analysis (FTA)
- Service Failure Analysis (SFA)
- A good understanding of event management technologies, virtual and physical servers, replication technologies, basic resilience methods for networks, server’s databases and applications
- Experience of creating and maintaining IT Continuity, Resiliency, Capacity and Availability plans
- Knowledge of best practice in Resilience / IT Continuity for Data Centres, Networks, Storage, Applications, Databases and Core Infrastructure
- High level technical knowledge, sufficient to understand the high level architecture, including component technicalities and dependencies, of the managed infrastructure and components. The selected candidate is expected to forecast impact to dependent systems
- Excellent communication skills and ability to explain technical issues to a non-technical audience
- Ability to liaise with both internal and client stakeholders to obtain information that may impact availability and capacity forecast. The candidate must exhibit business and strategy awareness, in relations to how future availability and capacity may be impacted
- Minimum of 5 years in Information and Communication Technology industry
Camss Capacity Manager Resume Examples & Samples
- 1 year experience with AWS infrastructure and network capacity planning on a cleared network and uncleared network
- 1 year experience planning including the creation of schematics, documenting, and executing capacity planning activities
- Ability to understand business needs and match them to network architecture
Capacity Manager Resume Examples & Samples
- Key specific accountabilities
- Resources - what capacity is available and what is the demand
- Technology - what is the available capacity of key Infrastructure Services technology platforms
- Continue to build on the robust reporting mechanism using tools like BMC True sight and in house .NET based tools/frameworks work closely
- Challenge current methods and approaches for Capacity Management, bringing insight and innovation; reference best practice methodologies and tools used by other world-class organizations
- Knowledge of .NET Framework, C Sharp, SQL Server, Sharepoint
- Bachelors in Engineering or Masters in Computer Applications
- Any other computer related degree/diploma
Senior Capacity Manager Resume Examples & Samples
- Manages capacity planning staff who write capacity plans, collect performance data, and analyze system performance. Hires, evaluates, and counsels staff. Provides guidance, training, and motivation to develop staff. Sets performance standards, reviews performance, provides feedback, and recommends salary actions in accordance with HR policies and procedures
- Manages the development, approval, and implementation of capacity plans and models, including strategic plans
- Manages the development of technical standards, policies and procedures, system monitoring and automation activities, troubleshooting, and installation and/or migration of software/tools. Manages the testing, evaluation, and selection of IT vendor products
- Works closely with leads to develop and implement staffing and operational plans. Participates in the development of short and long term department goals
- Schedules staff participation in numerous daily and weekly meetings, including daily status report
- Presents project status and department initiatives at meetings with management peers. Tracks statistics and provides status and metrics to managers
- Develops and implements operational plans to achieve department objectives
- Ten years' capacity planning experience
- Strong written and oral communication skills, including interviewing and presentation skills
- Strong conceptualization skills
- Advanced knowledge of the following capacity planning practices and concepts
- Queuing theory/performance modeling
- Capacity plans
- Master IT project plan timelines
- Statistics
- Performance capabilities and bench marking
- IT assets
- Data collection and validation
- Advanced knowledge of multiple IT platforms
- Microsoft Windows NT
- See additional information for the specific requirements for this posting
- Advanced knowledge of current versions of the following products
- JCL
- Lotus Notes
- Relational database managers (e.g., DB2, Sybase, and Oracle)
- Visual Basic
- Advanced knowledge of current versions of the following products, preferred
- ISM
Capital Capacity Manager Resume Examples & Samples
- Bachelor’s or Master’s Degree in Supply Chain Management, Business, technical or related field
- Capable of building strategic relationships across multiple levels of supplier management to assess capabilities and to influence business development opportunities internally across Intel's multiple organizations and levels
- Able to drive supplier performance requirements, priorities and business group strategies as it relates to supplier
- Develops a supply chain network to leverage best known methods for internal and external strategic applications Thinks cross-supply chain or end-to-end when developing creative solutions to complex problems
- Exhibits skills capable of driving change and value in the supply chain by gaining efficiencies in cost, business process, and/or systems that improve stakeholder and customer satisfaction
- Able to maintain functional excellence, but also leverages inter-dependencies
- Displays strategic thinking, analytical, problem solving and project management skills
- Assertive approach toward driving gap closure, vocal in team meetings and willingness to share creative ideas to solve complex problems
- Demonstrated behaviors; ability to remain calm and focused in tense and fast-paced situations, tolerance of ambiguity, attention to detail, excellent communication, influencing and interpersonal skills
Capacity Manager Resume Examples & Samples
- Provide expert advice and guidance on capacity and availability
- Identify and manage capacity / availability issues and risks
- Assist with investigation and diagnosis of incidents and problems relating to availability / capacity management
- Ensure all changes are assessed for their impact on availability / capacity / performance and attend CAB meetings as required
- Ensure capacity / performance / availability requirements are optimised and cost justified. Ensure agreed service continuity and availability commitments can be met
- Contribute to the design and execution of availability and capacity testing
- Develop, maintain, communicate and execute a robust process management, process governance and process assurance framework integrating component services and suppliers into an effective, efficient end to end process. Align with agreed Service Management architectures, policies and standards
- Create and maintain high quality process artefacts (e.g. process design documentation, templates, guidelines). Ensure process artefacts are regularly reviewed, audited and subject to continual improvement to remain fit for purpose
- Solid experience with ServiceNow will be beneficial
- A strong understanding of ITIL principals will be key
Resource & Capacity Manager Resume Examples & Samples
- Design, develop, maintain, communicate and execute a robust Resource and capacity planning function and a framework which is aligned to Technology policies, processes and standards
- Maintain and improve Resource planning processes, tools, templates, documents and reports. Collaborate to configure / maintain P&PM database and tools. Document and communicate changes to process, tools and templates
- Promote the benefits of resource planning and provide advice, guidance and support to drive adoption and adherence to agreed processes and standards. Ensure that programmes/ projects produce robust forecasts and resource plans based on a common set of assumptions and standards
- Collate resource demand across the portfolio
- This role requires demonstrable experience of resource planning in a large scale project environment
- Solid experience delivering resource and capacity MI and insight at senior level
- A good track record of developing business relationships and stakeholder buy in will be key
Capacity Manager Resume Examples & Samples
- Bachelor’s degree in Management Information Systems or equivalent experience and a minimum of 5 years of related experience
- 5-7 years’ proficiency in conducting business analysis
- 1-2 years’ monitoring and achieving SLAs
Senior Capacity Manager Resume Examples & Samples
- Responsible for strategy, process alignment and implementation, tool selection/ implementation, performance measurement, training, and communications for the Capacity Management process
- Directs the continual upgrading of global policies and procedures to ensure that appropriate and effective control measures are in place in order to insure proper operation of the process
- Initiates Service Improvement plans for the process
- Directs the development and reporting of process metrics and KPI’s to enforce compliance
- Provides operational leadership of Capacity Planning team including mentoring and development of the staff
- Develops and maintains relationships with key leaders and other personnel to ensure the IT infrastructure is efficiently utilized to meet the capacity and performance requirements for services and applications
- Build interfaces and relationships with other process managers within the IT Process landscape to ensures that Capacity management principles are included in all relevant processes
- Align capacity plans with the business planning cycle. Identifies requirements for the cycle with regard to Capacity Management, taking account of lead times,
- Working with IT Services leadership and customers, manage any capacity and demand management issues that require customer communication and/or input from portfolio sponsors
- Accountable for the semi-annual publication of the IT Services Capacity Plan
- Synthesize analysis and recommendations working with multiple data sources and tools sets
- Apply capacity planning and analytical methodologies to services solutions, reviewing and highlighting areas for improvement
- Understand and apply architecture standards and principles, global product-specific guidelines, and local regulatory requirements to capacity management
- Recommend opportunities to optimize design and development components (e.g., increase infrastructure utilization)
- Broad knowledge of IT technologies including: Windows, Linux, Vmware, Virtualization technologies. MS SQL, Oracle, MS Sharepoint, WAN, LAN, and SAN, NAS and storage technologies
- Capacity Management methodologies based on ITIL principles, and awareness of the standard service life cycle, with experience in the transition or systems to production
- Demonstrated analytical and forecasting skills including synthesis of capacity models based on actual performance and test results, using capacity management and performance measurement tools
- Understanding of global server architectures and planning for systems with large-scale infrastructures design, over multiple global locations, including server performance, storage (SAN and NAS), and network requirements
- Must demonstrate leadership in a dynamic, fast paced environment with shifting priorities and tight deadlines
- Ability to work independently in a global organization within the context of a virtual team
- Excellent judgment, tact, and decision-making ability
- Communicative personality
- Self-supporting and independent attitude
- Directly and indirectly supervise staff members in the development, implementation, and delivery of Capacity plans and analysis to client’s business requirements
- Assist in developing departmental plans and priorities to address resource and operational challenges
- Provide leadership to professional staff contained within your team
- Participation in the development of departmental policy and plans, including business, production and/or organizational priorities
- Significant personal responsibility and autonomy. Plans own work, to meet given objectives and processes
- Manages direct reports and extended staff. Responsibilities include delegation of work, coaching, guidance, performance
- Effective use of motivation, delegation and active listening skills
- Minimum 10 years’ experience in IT Capacity Planning
- Minimum 5 years management within a Capacity Planning role
- Experience of leading medium sized teams
- Experience of Team Management with multi-location teams
- Excellent management, problem solving, communication, interpersonal, and organizational skills
- Strong project management, team development, strategic planning, resource planning skills
- The ability to work effectively with clients and other management personnel across multiple geographies and to bring multi-disciplinary teams together
- Detailed knowledge of the IT Process Landscape
- Proven track record of driving operational excellence and improving processes
- Ability to lead projects and motivate others
- Required to understand and integrate cultural differences/motives in order to manage cross-cultural/cross border teams
- Excellent English language skills (written and verbal)
- Ability to work and team with a multitude of different people within and outside of IT to balance demands
- Ability to deal efficiently with escalations and difficult situations/people under pressure
- Provide recommendations to leadership for strategic vision, process development, monitoring reports, performance measurement, and tool selection
- Determine recommendations and actions to effect process improvements across the environment
- Decide on high Impact / Risk capacity and performance issues which require Operations leadership attention
Capacity Manager Resume Examples & Samples
- Understanding the current usage of the infrastructure and IT services, and the maximum capacity of each component
- Liaise with Incident and Problem management to assess impact of Capacity related threshold breaches
- Accumulate information for all new or changed infrastructures and define expansion requirements
- Perform trend analysis, estimate overall growth (decrease) of user demand
- Forecasting future capacity requirements based on business plans, usage trends, sizing of new services, etc
- Production, regular review and revision of the Capacity Plan, in line with the organization’s business planning cycle, identifying current usage and forecast requirements during the period covered by the plan
- Analysis of usage and performance data, and reporting on Service and Component performance against targets contained in SLAs
- Ensuring that all changes are assessed for their impact on capacity and performance and attending CAB meetings when appropriate
- Producing regular management reports that include current usage of resources, trends and forecasts
Ocean Capacity Manager Resume Examples & Samples
- Effectively manage capacity acquired by the carrier management team to comply with the core carrier strategy of Damco
- Stay close on top of capacity matters and engage in problem solving to avoid capacity failure
- Ensure the integrity and timeliness of booking forecast from branches through close coordination with origin branches, areas and countries
- Act as regional capacity coordinator to ensure overflow and downfall among branches and origin countries is managed through dynamic movements of allocation to achieve best optimization
- Give guidance, support and training to branches, clusters and countries in the effective use of booking / allocation tool
- Closely coordinate with carrier management team and destination organizations to ensure clients’ requirements in capacity issues are fully and timely supported
- Manage capacity in such a way that commitment made by Damco to customers is delivered to ultimately provide for customer satisfaction
- Manage capacity in such a way that new business wins are catered for to facilitate and stabilize the on-boarding of new business
Workforce Demand & Capacity Manager Resume Examples & Samples
- Build, define, and implement the overall demand pipeline for off-shore technology resources, including both forecasted and non-forecasted needs
- Evaluate and recommend appropriate blend of resources to meet project needs
- Analyze and interpret data to formulate sound business recommendations
- Liaise with stakeholders and Procurement to shape and implement the demand management processes
- Develop demand dashboards and regular reports to create transparency and tracking against KPIs
- Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders
- Partner with offshore, onsite SRM Lead to address capacity and delivery needs related to demand management
- 5+ years related experience in demand/capacity management experience; with emphasis on 3rd Party Vendor Relationship Management
- Strong preference for experience and knowledge of IT offshore outsourcing
- Demonstrated experience creating and analyzing workforce data analytics
- Strong Analysis and Data/Business Modeling skills
- Working knowledge of productivity applications such as Microsoft Office Suite (MS Word, PowerPoint, Outlook, MS Project, etc.)
- Advanced/expert-level MS Excel skills for reporting
- Strong analytical skills, critical thinking and problem solving abilities, and keen attention to detail
- Strong written and verbal communication skills. Ability to communicate with and present to all levels, including executives, partners, and customers
- English language proficiency (Hindi language proficiency an asset)
Theater Capacity Manager Resume Examples & Samples
- Experience creating a problem statement, defining operational requirements including integration with other systems or components, researching and modeling the system architecture and configuration, investigation alternatives, cost analysis and estimation, and decision analysis
- Experience converting requirements into total systems solutions that acknowledge technical, schedule, and cost constraints
- Experience with functional analysis, timeline analysis, requirements allocation and interface definition studies to translate requirements into hardware and software specification
- Experience providing specific, detailed information for selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements, facility requirements (including floor layout, power & cooling, network connectivity), data storage, backup, monitoring, operations systems, directory services, identity management, access management, and automation
IT Portfolio Capacity Manager Resume Examples & Samples
- Responsibility for determining / adjusting the capacity needed by DHL Supply Chain organization to meet demand for its projects (both internal and external)
- Understand how the business operates and plans for future capacity requirements
- Undertake planning activities to ensure delivery targets are met and optimizes resource utilization and cross-border / cross-country utilization
- Present situation status to Executives and Board members to address potential capacity issues in the future
- Implement and manage processes to monitor and report resource allocation and utilization
- Ensure proper IT Project Management is in place, proper control and resource requirements are in place before starting the projects on the pre-PRB / engagement stage
- Manage Project submission progress to all stakeholders in accordance with a well structured communications plan and ensure all communication is tailored to stakeholder needs
- Promotes and governs the use of capacity tools, to understand demand, identify resource deployment strategies. Support meetings supplying relevant data, provide updates on plans and highlight concerns relating to actual or potential issues
- Work with the Project Sponsors and Business Development staff to support forecasting resource requirements and support Business Development efforts
Capacity Manager Resume Examples & Samples
- Produce capacity plans according to established business planning cycles and contractual requirements; identifying requirements early enough to accommodate procurement and approval lead times
- Document need for increases and reductions in hardware based on service level requirements, targets and cost constraints
- Provide regular management reports which include current usage of resources, trends and forecasts
- Oversee and advise on decisions and actions to utilize Demand Management for controlling capacity when necessary
- Ensure shortfalls in capacity are recognized and appropriate corrective actions are identified and progressed on a timely basis
- Create and maintain forward looking capacity forecasts to predict future hardware/software spend
- Provide regular reports on capacity to the appropriate parties
- Organize and maintain a regular capacity review process with the client and EMC
- Initiate and coordinate actions required to maintain or improve capacity across IT units
- Act as a coordination point for changes to capacity levels when needed
- Act as the focal point for all capacity related issues
- Ability to communicate Capacity ideas, plans & requirements to all levels of the Client and EMC organizations - from senior leadership to operations
- Establish best practices to enhance support of the Service Level Agreements and the Organizational Level Agreements
- The ability to become familiar with data collection tools and enhance reporting capabilities
Resource & Capacity Manager Resume Examples & Samples
- Manage capacity based upon skill type ensuring CWS resources are being utilized according to targets
- Develop short and long term capacity needs based upon revenue forecasts
- Manage short and long skills needs and achieve quarterly skills goals of CWS Services
- Develop short and long term functional training plans by function
- Guide technical trainers and SMEs to deliver technical training for CWS services resources
- Develop and roll-out scheduling process for implementation engineers, clinical consultants, remote, field and technical services roles so that each functional leadership can implement appropriately
- Guide CWS services leadership on how best to navigate and engage in the resource management and scheduling process, and make recommendations for improved outcomes
- Select or create and implement appropriate level of automation for capacity, skills, scheduling functions across CWS services
- Develop and implement tracking of resource effectiveness metrics for CWS services
- Minimum of 7 years of experience in a hands-on IT resource management in a dynamic environment with multiple skill sets and at least 3 of functional leadership experience
- Ability to multitask and prioritize tasks appropriately
- Maintain a professional image and demonstrates a willingness to contribute at all levels